Customer Care & Billing

Customer Service for City of Austin Utilities

City of Austin Utilities Customer Care is the City's central customer service center for all billed utility services from the City of Austin.

Contact us for help with the following:

  • Residential and commercial utility services
  • New service, transfer, or service disconnection
  • Questions about your account or your bill
  • Deposits and initiation fees
  • Budget billing and payment options
  • Payment extensions
  • Rates and fees
  • Help with high bills
  • Facturación y asistencia en español
Call Us
  • Phone — 512-494-9400
  • VRS calls are accepted
  • Toll-free — 888-340-6465 - outside Austin
  • FAX — 512-505-4035
  • FAX for letters of reference — 512-505-4037 

Want to avoid long phone call hold times? Most customer care transactions can be handled quickly and easily online.
Log in to City of Austin Utilities

Email Us

Send us an email and a representative will get back with you.

Write Us

Include your utility account number on all payments and correspondence.

  • Mailing Address
    City of Austin - Customer Care
    4815 Mueller Blvd.
    Austin, TX 78723-3573
     
  • Billing Address
    City of Austin - Payment Processing
    PO Box 2267
    Austin, TX 78783-2267
Visit Us

Utility Customer Service Center — North

8716 Research Blvd., Suite 115
Austin, TX 78758
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Open Monday through Friday
8:00 a.m. to 4:30 p.m.


Utility Customer Service Center — South

1901 W. William Cannon Drive, Suite 100
Austin, TX 78745
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Open Monday through Friday
8:00 a.m. to 4:30 p.m.


Utility Customer Service Center — East

Rosewood-Zaragosa Center
2800 Webberville Road
Austin, TX 78702
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Open Tuesday, Wednesday, and Thursday
8:00 a.m. to 4:30 p.m.

Date last reviewed or modified: 05/19/2022